Refund & Cancellation Policy

At AstroKarmaVeda, operated by Unnati Infosolutions Pvt. Ltd. (Registered Office: V282, 2nd Floor, Rajouri Garden, New Delhi – 110027, India), we are committed to providing authentic, dedicated, and high-quality Vedic astrology consultations. Because each appointment involves reserved astrologer calendar time and detailed prior birth chart calculation and Dasha analysis, we maintain a clear, fair, and transparent cancellation and refund policy.

1. Appointment Slot Reservation

When you book a consultation on AstroKarmaVeda, a dedicated time slot is reserved exclusively for you on our astrologer's schedule. In addition, our consultant invests substantial time prior to the session casting your Janma Kundli (birth chart), examining divisional charts (Navamsha D9), and calculating planetary transits and Dasha cycles. Consequently, cancellation terms depend on the notice provided prior to the scheduled session.

2. Cancellation Notice & Refund Eligibility

Our cancellation and refund terms are structured as follows, subject to applicable statutory consumer protection rights:

• More than 24 Hours Notice (Voluntary Cancellation): If you cancel your consultation at least 24 hours prior to the scheduled appointment start time, you are eligible for a refund. In such cases, a nominal third-party payment processing fee (the actual gateway charge levied by Razorpay / banking networks, typically 2–3%) may be deducted from the refund amount, with the remaining balance credited back to your original payment method. Where required by applicable consumer protection regulations, a full refund without deduction will be issued.
• Less than 24 Hours Notice: Cancellations requested less than 24 hours before the scheduled appointment start time are non-refundable, subject to applicable consumer protection laws. This is because the astrologer's schedule has been firmly reserved, blocking other clients, and preliminary chart analysis has already commenced.
• Astrologer Cancellation or Platform Disruption: If an appointment is cancelled by AstroKarmaVeda or the assigned astrologer, you are entitled to a 100% full refund with zero deductions, or complimentary priority rescheduling.

3. Rescheduling Policy & Slot Availability

We understand that unforeseen personal or professional commitments may arise. We offer a flexible rescheduling policy as follows:

• Clients are permitted one (1) complimentary rescheduling per booking without any additional fee, provided the request is submitted at least 24 hours prior to the scheduled appointment time.
• Rescheduled appointments are subject to the available calendar slots of the astrologer.
• If a Suitable Slot is Unavailable: In the event that a mutually agreeable reschedule slot cannot be identified within your required timeframe, you may choose to retain your session credit for up to 60 days for priority booking, or request a cancellation subject to the refund terms set out in Section 2.
• Rescheduling requests made with less than 24 hours notice will be accommodated at the sole discretion of AstroKarmaVeda, subject to slot availability.

4. Client Late Arrivals, No-Shows & Astrologer Attendance

• Late Arrivals by Client: The astrologer will remain in the virtual consultation room (Zoom or Google Meet) for 15 minutes from the scheduled start time. If the client joins within this 15-minute grace period, the consultation will proceed for the remaining scheduled consultation time only (the session will conclude at the originally scheduled end time so as not to disrupt subsequent appointments).
• Client No-Show: If the client does not join within the 15-minute grace period and has not notified our support team in advance, the session will be marked as a "No-Show". No-show consultations are considered fulfilled and are strictly non-refundable and will not be automatically rescheduled.
• Astrologer Non-Attendance or Delay: In the rare event that the astrologer does not join the session within 10 minutes of the scheduled start time, or is unable to conduct the session due to an emergency or technical failure on their side, the client will immediately be offered the choice of:
  • An immediate, priority complimentary rescheduled appointment at a mutually agreeable time; OR
  • A 100% full refund of the fee paid, processed immediately without any processing fee deductions.

5. Technical Faults & Disruptions

We strive for seamless video consultations. In the event of an operational issue:

• If a consultation cannot proceed or is significantly disrupted due to a verified technical failure, server outage, or power breakdown on the part of AstroKarmaVeda or the assigned astrologer, the client will receive a priority complimentary reschedule or a 100% full refund.
• AstroKarmaVeda is not responsible for internet connectivity failures, hardware issues, or local software errors on the client's device; however, our support team will make reasonable efforts to offer technical assistance and help reconnect where feasible.

6. Post-Consultation Requests

Once a consultation has taken place and the session has concluded, fees are strictly non-refundable. Astrological consultations represent personalized advisory services and professional time commitments. Disagreement with astrological perspectives, forecasts, interpretations, or remedial suggestions does not constitute grounds for a refund.

7. Refund Processing via Razorpay & Timelines

All approved refunds are initiated and remitted through our authorized payment gateway partner, Razorpay:

• Original Payment Method: Refunds are credited directly back to the original source payment instrument (original bank account, UPI ID, or debit/credit card) used during checkout.
• Processing Timeline: Once a refund is approved and initiated by AstroKarmaVeda on the Razorpay platform, it typically takes 5 to 7 business days to reflect in your bank account or card statement. Please note that this 5–7 business days period is an estimate after the refund has been initiated, dependent on the inter-bank settlement processes of Razorpay and your issuing bank.
• Transaction Reference: You will receive an automated email confirmation and Razorpay refund transaction reference number once the refund is initiated, allowing you to track the credit with your bank.

8. How to Request a Cancellation or Rescheduling

To cancel or reschedule an appointment, please contact us promptly with your booking details:

• Customer Support Email: support@astrokarmaveda.com (Subject: Cancellation / Rescheduling Request - [Your Booking Ref])
• General Enquiries Email: info@astrokarmaveda.com
• WhatsApp / Phone: +91 7678291249
• Support Hours: Monday to Sunday, 9:00 AM to 9:00 PM IST

Please include your Full Name, Booking Reference Number, Registered Email / Phone, and your preferred reschedule time or cancellation reason.

9. Grievance Redressal & Complaint Escalation

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian consumer protection regulations, AstroKarmaVeda provides a designated grievance redressal mechanism: